Tenant FAQs
Answers to your frequently asked questions
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Can you hold a rental for me before I apply?
Properties are rented on a first-come, first-served basis once a complete application and required fees are submitted. We recommend applying promptly to secure your desired unit. -
What is the minimum age to apply for a rental?
Applicants must be at least 18 years old or the legal age of majority in the applicable jurisdiction to enter into a lease agreement. -
Is the security deposit refundable?
Yes. The security deposit is refundable, provided the lease terms are fulfilled and the property is returned in good condition. Deductions may be made for unpaid rent, cleaning fees, or damages beyond normal wear and tear. -
How can I apply for a property I’m interested in?
You can apply online. Applications must be complete and accompanied by the application fee and required documentation, including proof of income and a valid photo ID. -
Can I have a pet in the rental?
Refer to your lease agreement and contact management before acquiring a pet. Some properties allow pets with an additional deposit or monthly fee, while others may have restrictions or prohibitions. -
What should I do when my lease is ending and I plan to move out?
Most leases require written notice prior to vacating. Please review your lease for the required notice period and submit your notice in writing by the specified deadline. -
Who pays for repairs and maintenance?
Routine maintenance and repairs are handled by the property management team. Tenants may be responsible for damage resulting from misuse or negligence. Maintenance requests should be submitted promptly through the tenant portal or other designated process.